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BBC Health News
Prostate cancer: New urine test hope
26 Jun 2019 03:32
The test sorts early cancers according to risk, so many men might be spared over-treatment, researchers say.
San Francisco becomes first US city to ban e-cigarettes
25 Jun 2019 23:11
The US city, home to market leader Juul, is the first to ban sales in-store and from online retailers.
Child obesity drive 'stalled by Brexit'
25 Jun 2019 02:10
Slow progress is being made on junk food advertising restrictions and calories labelling, it is claimed.
Do you know the hygiene hot spots in your home?
25 Jun 2019 02:14
Where and when you should be cleaning to avoid infections and illness in your family, according to experts.
MMR vaccination rates in slight fall among children in Scotland
25 Jun 2019 14:27
Uptake rates from children receiving the vaccine by five years of age have dropped slightly but remains high at 96.6%
Pret allergy death: Parents 'delighted' by 'Natasha's law' plan
25 Jun 2019 11:20
The new rules follow the death of teenager Natasha Ednan-Laperouse who had a fatal allergic reaction.
Help Us To Help You
Our Responsibility To You:
You will be treated as an individual and will be given respect and courtesy at all times. You have the right to be treated in a confidential manner.
We will try to answer the phone promptly and courteously.
We will explain the likely effects of any drugs and review your long-term medical needs at an agreed time.
We will advise you about how and when to obtain the results of any tests or X-rays at an agreed time.
We will visit you at home if you really are too ill or infirm to be brought to the surgery.
We will try to see you at the correct time. However, if we are running late, please bear with us because on another occasion it may be you who needs the extra time.
We will offer you advice and information about how you can promote good health and avoid illness.
We have the right to remove patients from our list if they repeatedly and persistently ignore their responsibilities to us and other patients or threaten violence to any member of staff.
HELP US TO HELP YOU
Your Responsibility To Us:
We ask you that you treat the doctors and all practice staff with the same courtesy and respect.
Please try to call outside peak surgery times, ie 11.00am - 3.00pm for appointments and test results.
You should not expect to be given a prescription every time you visit the doctor. Please remember only to ask for a repeat prescription if you need one.
Please do not call before the suggested time when phoning for test results.
Facilities for examination and treatment are better at the surgery and the less time a doctor spends travelling the more time is available for patients - therefore please make every effort to attend the surgery for your consultation.
Please keep appointments or tell us as soon as possible if you cannot. Please try to be punctual and please make a separate appointment for each member of the family wishing to see the doctor or nurse.
You are responsible for your own health and that of your children and should take appropriate action and advice.
If you are seriously unhappy with us or the services we provide, please enquire at reception for details of our complaints procedure.
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138 Croydon Road, Beckenham, Greater London, BR3 4DG
Telephone 020 8650 0568
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